Policies

Welcome to Guinea Gourmet Treats! Our dedication to providing the best for your furry friends is reflected in our policies. Please read through them to understand our commitments and practices.

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🐹🛍️ Shop Policy: Your Furry Friends Deserve the Best! 🌟📦

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1. Product Suitability

All our products are guinea pig and rabbit-friendly, unless explicitly stated otherwise on the packaging.

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2. Handmade and Packed with Care

We take pride in crafting and packaging all items by hand, ensuring they are whole and well-made at dispatch. However, please note that any breakage during postage handling does not qualify for replacement.

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3. Quality Guarantee

If you receive any items with mould or severe breakage, we will refund the item and send out a replacement completely free of charge.

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4. Refunds and Replacements

We offer refunds up to 30 days from the order date, but the items must be returned with postage covered by the customer. Once we receive the returned item, the refund will be processed. Alternatively, if you paid via PayPal, you can use their refund process. Please note, we also provide replacements per the Quality Garentee. 

 

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5. Wrong Parcel Delivered

In case you receive the wrong parcel, we will send you the correct one, and you can keep the wrong one as our way of apologizing.

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6. Shipping Details

We use Inpost courier service for deliveries, which typically take 3-5 working days to arrive.

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7. Quick Processing and Dispatch

We aim to process and post out your order within 1-3 working days, but will always aim for the next working day. You will be contacted otherwise.

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8. Tracking and Delivery Updates

You will receive a tracking number with an estimated delivery date. Please note that this date is an estimate and not a guaranteed delivery date.

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9. Delayed Parcel Delivery

If your parcel hasn't arrived within 7 working days past the estimated delivery date, and you have contacted the courier with your tracking number (proof required), we will send you a replacement parcel. If the original parcel eventually arrives, keep it as a gesture of apology for any inconvenience caused.

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10. Weight Accuracy

While we strive for exact weights, please understand that product weights may not be exact but will be close to the suggested weight on the packaging.

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11. Order Processing Times

Orders made after our opening times will be processed the following day.

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12. Handcrafted with Love

All our products are lovingly handmade, dehydrated, and packed with care. Occasionally, during high order volumes, we may need to prepare products fresh for your order or complete extensive packing, which might result in a 3-5 day dispatch/collection period. Rest assured, we will keep you informed throughout the process to ensure complete transparency.

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Additional Policies

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13. Sustainability Commitment

We are committed to using eco-friendly packaging and sustainable practices in all aspects of our business. From sourcing ingredients to packaging materials, we prioritize the environment and the well-being of all animals.

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14. Community Support

A portion of our proceeds supports Guinea Garden Sanctuary and other animal rescue initiatives. We believe in giving back and supporting the rescue community, ensuring that more animals receive the care and love they deserve.

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15. Customer Service

We are here to help! If you have any questions or concerns, please feel free to reach out to us on Facebook or WhatsApp. We strive to provide excellent customer service and ensure your satisfaction with our products.

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We appreciate your support and understanding as we prioritize the well-being of your furry friends. Thank you for being a part of the Guinea Gourmet Treats family 🐾💚